Website Terms & Conditions

Introduction

Hi there! This website, www.alanamaxwell.com.au, is owned and operated by Alana Maxwell Nutrition, ABN 85982033909. If you have any questions or need further information, please contact:

Alana Maxwell, PO Box 812, Samford Village, QLD 4520, Australia

health@alanamaxwell.com.au

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations. I care about making sure we both know where we stand. When you visit this website, use my services or purchase my products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

General Disclaimer

On this website you will find information on nutrition, health and wellbeing. This information is provided solely for increasing your awareness and knowledge about nutrition, health and wellbeing education.

MY RIGHTS & RESPONSIBILITIES

I take lots of care to provide valuable information but I cannot be responsible for the use that you make of that information.

Please be aware that the generalised nutrition and wellbeing information I provide is never a substitute for a personal plan tailored to your individual circumstances.

There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services or products.

Any testimonials, health results and outcomes that I may display on this website are based on my experience and those of my previous clients. They are not a guarantee that anyone else will achieve the same results.

I may modify the information provided on this website at any time, including altering or deleting it without notice.

VISITOR RESPONSIBILITIES

It is your responsibility to use the information on this website with common sense and due consideration for your own health, safety and wellbeing. The information provided is general in nature and not specific to your health issues, age, gender or medications. If you have any doubts or questions about the suitability of an activity, diet or supplement, please contact me directly. Please seek medical advice before commencing any significant changes in diet or physical activity.

EXTERNAL LINKS

I am not responsible for the content of any external sites that may be linked to this website.

Specific Disclaimer - Consultations

This disclaimer relates to Nutrition & Wellbeing Consultations where I provide nutrition & wellbeing solutions for improving health and wellbeing, and achieving health and wellbeing goals. This covers both my online consultations and in clinic consultations. My intention is to inspire, educate and motivate clients towards positive nutrition and lifestyle changes for improved health outcomes.

MY RESPONSIBILITY

It is my responsibility to provide the appropriate solutions for your unique nutrition and health goals and health issues. If I am unable to assist you, I will provide a referral to a more specialised health practitioner. If I feel your symptoms need further investigation, I will refer you to a medical professional.

I have a Graduate Certificate in Nutrition, a Bachelor of Arts, and a Certificate in Organic Horticulture. I am a member of the Complimentary Medicine Association, member 2697, and am required to meet strict regulations to maintain my membership.

YOUR RESPONSIBILITY

It is your responsibility to fully disclose your symptoms, health history, allergies, intolerances, medications and other supplements you are already taking. It is your right to question information or supplements if you feel it is inappropriate or may cause a reaction.

It is your responsibility to use the information I present with common sense and due consideration for your own health, safety and wellbeing.

PROBLEMS

I love working with people towards health goals and healthier lives. However, in the event of an unlikely problem or incident arising, please advise me immediately. I will find an answer and alternative solution for you.

I am a Nutritionist offering nutrition and lifestyle advice, and nutrient supplementation support specific to your health concerns and goals. I am not a psychologist, psychiatrist, counsellor, or medical practitioner. I do not diagnose any illness, condition or disease. I do not diagnose mental health conditions or behavioural conditions. If you would like further assistance with mental health therapy, please seek a medical general practitioner for a referral to a mental health medical practitioner. I can work with you in a complementary integrative manner, while you work with a mental health professional concurrently.

Please discuss with your medical practitioner(s) that you are seeing a nutritionist for dietary and lifestyle advice, and nutrient support specific for your conditions. At your request, I am happy to advise your medical practitioner the details of the nutrition plan you are following while working with me. Please check with your medical professional before making significant changes to your diet or physical activity.

SUITABILITY

My services are not for people living with diagnosed terminal illness, serious or significant medical conditions, as your needs are likely to be beyond the scope of my service. My services are not for people with severe acute illness, please see a medical practitioner.

My services are primarily intended to benefit parents (including pregnancy), teenagers and children with concerns about energy, learning, behaviour, digestion, stress, sleep and skin. I also provide nutrition and lifestyle advice for the prevention of disease and illness, especially if there is a family history and if this is your health goal.

If you are not a parent with a teenager and child, please contact me with your concerns and goals, and I will advise you if I can work with you. If you are unsure whether I can assist you, please contact me with your circumstances and I will advise you accordingly.

IMPORTANT INFORMATION

I will not take any responsibility for clients who choose to follow their own diet and physical activity irrespective of my advice. I will not take any responsibility for any supplements NOT included on your personal prescription from me. It is your choice to add any additional supplements and I cannot take responsibility for any adverse reactions arising from this.

Specific Disclaimer – School Programs & Public Events

This disclaimer relates to School Education Programs and Nutrition Speaking Events where I provide nutrition & wellbeing solutions for improving health and wellbeing, and achieving health and wellbeing goals. My intention is to inspire, educate and motivate clients towards positive nutrition and lifestyle changes for improved health outcomes.

MY RIGHTS & RESPONSIBILITIES

I take lots of care to provide valuable information but I cannot be responsible for the use that the audience make of that information.

Please be aware that the generalised nutrition and wellbeing information I provide is never a substitute for a personal plan tailored to your individual circumstances.

There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services or products.

Any testimonials, health results and outcomes that I present are based on my experience and those of my previous clients. They are not a guarantee that anyone else will achieve the same results.

I have a Graduate Certificate in Nutrition, and a Bachelor of Arts. I am a member of the Complimentary Medicine Association, member 2697, and am required to meet strict regulations to maintain my membership.

AUDIENCE RESPONSIBILITIES

It is your responsibility to use the information I present with common sense and due consideration for your own health, safety and wellbeing. The information provided is general in nature and not specific to your health issues, age, gender or medications. If you have any doubts or questions about the suitability of an activity, diet or supplement, please contact me directly. Please seek medical advice before commencing any significant changes in diet or physical activity.

EXTERNAL LINKS

I am not responsible for the content of any external sites or apps that I may discuss or recommend during the presentation.

Intellectual Property

The content of this website is protected by copyright. The material I have provided is my own creation. No portion of this website may be copied or replicated in any form without my written consent. The information on this website is for personal, non-commercial use only, and content may not be sold or copied without written permission from me. This includes all current content and content I publish at any date in the future. You may freely share content on social media only if the shared content is linked back to my website.

The content I present to you in consultations and at school education programs or speaking events is also protected by copyright. The material I have provided is my own creation. No portion of written content may be copied or replicated in any form without my written consent. The information I have provided is for personal, non-commercial use only, and content may not be sold or copied without written permission from me. You may freely share content on social media only if the shared content is linked back to my website.

Payment Terms

FORMS OF PAYMENT

I accept credit card payments through Square. For school programs and speaking events, I accept credit card payments through Square and electronic bank transfer payments. I do not offer payment plans.

SECURITY POLICY

Your financial details may be stored in the database of Square. I do not have access to these details. If you would like me to keep a record of your credit card details for future consultations or product purchases, your details will be stored on the database of Square, and I will need your approval in writing. Please do not send me your credit card details by email, text or social media messages. If you would like to know more about the security policies of Square, you can find the details here: https://squareup.com/help/au/en/article/3796-privacy-and-security.

Delivery

My services are delivered in person at Samford Village Ultrasound, 12 Main St, Samford Village, QLD 4520, Australia.

My online services are delivered via Zoom. I will send you instructions in advance of our appointment. I will call you at the appointed time. Sometimes life happens and I may have an unexpected delay from a preceding client. Please accept my apologies, and know that I am doing my best to get to you as soon as possible. I will message you to advise of the delay. If you do not answer the zoom call, I will message you. After three attempts to connect, I will cancel the appointment.

Returns Policy

NUTRITION AND WELLBEING CONSULTATIONS

All services are to be paid in full at the end of the appointment. If your bank card is declined, you will need to provide an alternative payment method. I do not accept payment plans.

It is your responsibility to provide 24 hours notice to cancel or postpone an appointment, either at Samford Village or online. If you do not provide 24 hours notice, I am unable to offer this time to someone else and you will be charged for the full appointment fee.

CHANGE OF MIND

I do not offer a refund for a supplement if you have changed your mind, or you do not like the flavour or texture of the supplement. I can offer you suggestions to make the product more palatable and easier to take. I will provide 100% refund for supplements that are damaged, past their expiry date or you suffer a severe reaction to them. Please stop taking the product, contact me immediately, and return the product to me.

I do not offer a refund for consultations, however in the event of your dissatisfaction I will meet with you to discuss a mutually beneficial solution. This expires 30 days after the consultation date.

Consumer Guarantees

MINOR PROBLEM

If we experience internet connection issues during an online consultation, I will rearrange an alternative time with you at no extra cost to you. If I am unable to attend an appointment due to illness, accident or an environmental act outside of my control, I will advise you and re-schedule your appointment for a future suitable time. There will be no additional expense to you.

MAJOR PROBLEM

If you feel there has been an issue that hasn’t been suitable to your needs regarding any supplement, or nutrition and lifestyle advice, please discontinue and contact me immediately. I find an alternative solution for you.

Visitor Information

RESPECTFUL COMMUNICATION

I will always communicate with only respectful communication in a face to face, written, phone or online environment. I reserve the right to discontinue any appointment or conversation when disrespectful or unacceptable communication arises. I reserve the right to delete any unacceptable comments made on this website or any of my social media platforms.

Jurisdiction & Dispute Resolution

JURISDICTION

Alana Maxwell Nutrition is located in Queensland, Australia. This agreement is subject to the governing law of Queensland, Australia that will apply to any arising dispute.

NEGOTIATION

If you have any issue or complaint arising out of your use of this website or these terms and conditions, you and I agree to make a genuine effort to resolve the dispute through negotiation and discussion.

MEDIATION

If we are unable to resolve a dispute by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an independent accredited mediator, seeking online dispute resolution or mediation by telephone if we are not both in the same location. The mediator is to be appointed by agreement between us or, failing agreement within twenty-one (21) days of the first notification of the dispute, the person initiating the dispute will seek the appointment of a dispute resolution professional by the Resolution Institute: https://www.resolution.institute/resolving-disputes/get-a-professional. The Resolution Institute Mediation Rules shall apply to the mediation. We agree to share the costs of mediation equally between us.

LITIGATION

Litigation is to be considered as a last resort and may not be commence until, and in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.